Returns Policy
1 Introduction
1.2 This policy applies to all orders submitted through our website.
1.2 This policy applies to all of our customers, irrespective of their geographical location.
1.3 This document does not affect any statutory rights you may have as a consumer.
2. Returns
2.1 You are entitled to return a product to us and receive a refund in accordance with this policy if:
(a) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in the same condition as purchased;
(b) you comply with the procedure set out in this policy in relation to the return of the product
Returns procedure
3.1 You must contact us within 14 days of receipt of the product to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.
3.3 Products returned under this policy must be sent to the returns address below
3.4 You will be responsible for paying postage costs associated with returns under this policy.
5. Refunds
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will not refund to you the original delivery charges relating to the returned product.
5.3 We will not refund to you any costs you incur in returning the product to us.
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product.
6. Improper returns
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may dispose of the returned product in our sole discretion without any liability to you.
7. Returns Address
- B Side Records
- Av. da Forca Aerea Portuguesa
- Aveiro
- 3800-355
- Portugal
- Phone: +351939556808
- Email: info@bsiderecords.co